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Terms & Conditions
User agreement between the user (User, you) and
Skylord Travel
(Skylord Travel). Please read these
terms and conditions of use (Terms and Conditions) before using
Skylord Travel
website (Site) and making any booking.
You consent to the Terms and Conditions when you use the Site, without qualification.
If you disagree with any part of the Terms and Conditions, you may not use the Site
in any way or make a booking.
All correspondence regarding customer service or your booking should be sent.
Your Contract
Your contract will be with
Skylord Travel. or any of its travel
subsidiaries. For your financial security
Skylord Travel
holds an Air Travel Organisers License (ATOL protected 5934), The Association of
British Travel Agents (ABTA protected F7090) and are members of PATA & IATA. When
booking travel arrangements our contract with you begins when we tell you your booking
is confirmed either by telephone, fax or email. Once the contract is made we are
responsible for providing the travel arrangements you have booked and you are responsible
to us to pay for them. In parties of two or more people the person who makes the
booking, by signing the booking form or otherwise contracting as telephone order
with us, accepts responsibility for making payments to us for all members of the
party.
Your Financial Protection
All monies paid by you for the flights or air holidays booked are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 3550.
Payments
Full payment for all products including promotional and offer fares based on foreign
currency are required at the time of booking regardless of the product arrangements
being confirmed. In the event that the Company is unable to obtain confirmation
and cannot offer an alternative, a refund will be issued. The Company will not accept
responsibility for cash sent through the post. The company reserves the right to
pass on any charges relating to returned cheques and credit card charge backs. Taxes
and fuel surcharges do fluctuate and all bookings are subject to additional charges
as these are consolidated contract fares with special conditions. You will be advised
if additional monies are due. Payment can be made by all major Credit Cards. The
Company reserves the right to charge you in addition for any handling fees incurred
by us in relation to bookings made by credit or charge card. You will be notified
of the relevant charges prior to issue of a confirmation invoice. If your travel
documents are being paid for with a third party credit/debit card we will require
written authorisation to be provided by the cardholder. We would also like to draw
your attention to the purchase of products by credit or debit cards where payment
does not take place in person. In accordance with mail order regulations, all documents
will be posted to the billing address of the credit/debit cardholder and not the
address of the passenger (unless they are one and the same). We will endeavour to
send out travel documents 14 days prior to departure by first class post at client’s
own risk. Special, Recorded or Registered post can be arranged at an additional
charge. The Company will not accept responsibility for documents mislaid or lost
by the Royal Mail.
Amendments & Cancellations
- Air Reservations
Many scheduled and most discounted airfares, carry amendment and cancellation fees
sometimes up to 100%. It is important that all customers’ check the fare rules prior
to confirming their reservations detailed under the fare quote. Click through for
further details on full fare notes. Amendments and cancellations cannot be processed
until the original tickets have been returned. Refunds are processed as quickly
as possible. Generally totally unused tickets can be processed by
Skylord Travel
within 5 working days, but may then take between 12-14 weeks to appear on your credit
card statement. In the meantime, many card issuers will allow the item to be placed
in dispute to avoid interest charges.
Skylord Travel
accepts no liability for interest charges incurred for outstanding refunds. For
scheduled air fares, an administration fee of £100 per ticket will be applied to
all amendments and cancellations in addition to the airline's standard fees. Partially
unused tickets may have to be returned to the issuing airline to calculate the refund
due (if any) which normally takes 6-12 weeks to process. In some isolated cases
this can take up to 12 months. Tickets issued for discounted air fares are subject
to an administration fee of £150 in addition to the charges applied by the airline.
- Hotel Reservations
All hotel reservations made through
Skylord Travel
are guaranteed for late arrival. Hotels have varying cancellation policies varies
and most of the hotels are non refundable. Ask our travel consultant for more details.
- Insurance
Insurance is 100% non-refundable.
Alterations By The Company
Although the Company makes every effort to ensure that published descriptions are
correct, it does not own or operate airlines and other suppliers and cannot control
or prevent changes. The Company therefore reserves the right to change the description
of any flight and/or ground service before you book, in which case you will be told
before a confirmation invoice is issued. Although under no obligation to do so,
the Company will endeavour to notify all changes before departure if it is practicable
to do so. No compensation is payable by the Company in such cases. Should a schedule
change occur to your itinerary after full balance/ticket issue, on either the outbound
or return flights the relevant suppliers decision will be final and
Skylord Travel
amendment charges may apply.
Cancellation By The Company
- Holiday arrangements excluding packages
In the unlikely event that a booking has to be cancelled a full and prompt refund
will be made of all monies paid to the Company less any insurance premiums and amendment
fees. No compensation is payable.
- Packages
The Company reserves the right to withdraw or cancel the service on offer. If the
booking is cancelled before departure for any reason other than non-payment by you,
then you will be offered the choice of purchasing another arrangement from the Company.
Any price differences will payable/refundable as applicable, or of receiving a full
refund of all monies paid to the Company (except insurance premium and any amendment
fees). In addition, unless the cancellation has been caused by "force majeure" or
"low bookings" (defined in Clause 6 below) compensation will be paid on the scale
set out in Clause 4 above. The Company will never cancel a package within 30 days
of departure except for reasons of "force majeure" (check below).
Force Majeure/low Bookings
- Force Majeure
Includes war, threat of war, riot, civil disobedience or strife, industrial dispute,
terrorist activity, natural or industrial disaster, fire, adverse weather conditions,
level of water in rivers, technical or maintenance problems with transfer, unforeseen
operational decisions of air carriers such as changes of schedule, or any unforeseeable
or unavoidable event beyond the Company's control.
- Low Bookings
Is where the number of persons who have booked a particular arrangement is less
than the minimum required to make it viable.
Pricing Policy
All fares and other information displayed on our website are subject to availability.
Once a confirmation invoice has been issued the price shown on that invoice may
only vary as outlined below or if you amend your booking (see Clause 3). (a) Holiday
arrangements excluding packages: While every effort is made to avoid surcharges,
the right is reserved to pass on any cost increase levied by the suppliers. (b)
"Packages": Prices may only be changed to reflect government action, increase in
transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes
(including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation
fees at ports and airports) or to reflect fluctuations in exchange rates. In all
cases the Company will absorb an amount equivalent to 2% of the invoice price (excluding
insurance premiums and amendment charges). Only amounts in excess of the 2% will
be passed to you.
Passport / Visas
Compulsory passport and visa information and compulsory health requirements for
the journey can be either obtained from us or through your travel agent. It is your
responsibility to comply with the information provided and to any loss that may
arise due to failure to comply.
Suppliers' Conditions
Please note that, as between you and any of the suppliers whose services form part
of your booking, the suppliers' standard terms and conditions will apply. This is
particularly important in the case of "other holiday arrangements" where the company
acts only as a booking agent between you and the relevant suppliers. The suppliers'
standard conditions may limit or exclude liability, often in accordance with international
conventions. Copies of these conditions may be requested in writing, but up to 28
days must be allowed for delivery.
Rights
Please note that a flight described as "direct" will not necessarily be non-stop.
All departure/arrival times are provided by the airlines concerned and are estimates
only. They may change due to air traffic control restrictions, weather conditions,
operational/maintenance requirements and the requirement for passengers to check
in on time. The Company is not liable if there is any change to a departure/ arrival
time previously given to you or shown on your ticket. It is for this reason that
all clients are advised to reconfirm their flights, with the airline, 72 hours prior
to departure. The Company is also unable to make any special arrangements for you
if you are delayed; these matters are in the sole discretion of the airline concerned.
Your ticket is your document of travel and the information on the ticket is deemed
correct unless you advise the Company within 72 hours of receipt.
Special Requests
If you have any special requests, these will be passed on to the relevant supplier
but cannot be guaranteed by the Company.
Departure Taxes
It is not always possible to include all departure taxes on your ticket - in some
cases departure taxes must be paid locally and these are payable to the Government
of the country departed and are non-refundable.
Delivery of Your Booking
The following applies to all products or services booked via our Site:
E-tickets
During the booking process, you will be given the choice of e-ticket or paper ticket.
Please note that airlines have their own rules and regulations with regard to e-ticketing.
Skylord Travel
cannot be held responsible for non-compliance with these rules and regulations and
strongly recommends that you check these details with your airline in advance of
travel. Ticket Delivery
Skylord Travel
rely on the information that you provide as being accurate and therefore cannot
be held responsible if your paper tickets are lost due to an incorrect address or
your e-ticket does not arrive due to an incorrect email address or your junk email
settings. You must notify us immediately if you change your email address or contact
telephone number. In addition, please check that the name on your passport matches
the name on your ticket and/or booking confirmation.
Please note that
Skylord Travel
does not deliver paper tickets outside the UK. Also, if you have any special delivery
requirements (such as flats with security gates) then you should advise us of this
immediately after booking. It is your responsibility to advise us if you have not
received your tickets. If you hold any other booking, either with
Skylord Travel
or another agent, then it is your responsibility to advise us that you need tickets
from us by a certain time.
Skylord Travel
would recommend that you do this before completing the booking. This will help us
decide if express delivery is required
Please note that some airlines may apply a charge and follow a specific procedure
for the re-issue of lost tickets or tickets delayed in the post. This charge and
procedure will vary depending on what airline you are traveling with.
Royal Mail 1st Class Delivery of Tickets
If you do not receive your tickets within 7 working days of your booking confirmation
email, please contact us - but not before, unless your departure is within this
time. Please note that if you opt for this delivery method and tickets are lost
in the post then you will be responsible for any costs involved in re-issuing the
tickets.
Royal Mail Special Next Day Delivery
As Royal Mail guarantee delivery by 12:00 the following day we would ask that you
contact our call centre within 72 hours of your confirmation email if you have still
not received tickets - but not before. Failure to contact within this 72 hour timeframe
may result in costs from the airline which you would be responsible for paying.
In exceptional circumstances,
Skylord Travel
may not be able to issue airline tickets for confirmed bookings due to ticketing
restrictions outside its control. If this occurs we will attempt to notify you within
24 hours of confirmation and organise a refund or arrange an alternative. Where
you choose an alternative and it is more expensive than your original booking, you
may be responsible for paying the difference.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any other enquiries or complaints
relating to your booking prior to departure.
If you have a complaint relating to a Travel Supplier and/or hotel during your stay,
please ensure that you officially log your complaint with the relevant Travel Supplier
and/or hotel prior to your return.
If you have any other enquiries or complaints relating to your booking during your
stay, please contact our customer services team on your return and no later than
30 days after it giving your booking reference and all other relevant information.
If we or any of our Travel Supplier's require further information you must supply
that promptly in writing. This simple procedure must be followed as we and our Travel
Supplier's need to be able to investigate the problem and, where possible, rectify
it quickly. In relation to Flight+Hotel Packages your failure to comply with this
procedure could result in us being unable to accept responsibility.
APIS
All airlines are required to collect Advance Passenger Information from passengers
before travel to or from the USA and certain other countries. You agree to supply
this information to
Skylord Travel
and consent to
Skylord Travel
passing this information to the airlines who may onward disclose it to foreign authorities.
If you do not supply Advance Passenger Information, you may be refused entry to
these countries. It is also important that the information is accurate so that you
do not have any delay when you pass through Immigration on arrival in these countries.
The information you will be asked to provide will depend on the country you are
visiting but will include passport information, city and country of residence and
destination address if travelling to the USA (for all travelers on your booking).
If you are travelling to a country that requires Advance Passenger information,
Skylord Travel
will ask you to fill out this information on the confirmation page after you have
completed your booking. If you do not have the information to hand,
Skylord Travel
will send you an email confirmation containing a link where you can enter the information
manually at any time before your departure.
Customer Behavior
It is your responsibility to ensure that you do not behave in a way which is inappropriate
or causes offence or danger to others or which risks damage to property belonging
to others (including but not limited to drunkenness, air rage) whilst on your holiday
or using a service/product. If your behavior is inappropriate and/or causes offence,
or damage to others, or risks damage to property belonging to others, we and/or
our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case
our and our Travel Supplier's responsibility to you will cease immediately and you
will not be eligible for any refunds, payments of compensation and/or any reimbursement
of any cost or expenses you may incur as a result of such termination. Further,
you will be liable to reimburse us for any expenses we incur as a result of such
termination.
Use of the Site
The Site is provided on an 'as is' and 'as available' basis.
Skylord Travel
does not accept any liability in respect of your ability to access or use the site
at any time or any interruption in that access or use or any failure to complete
any transaction.
Skylord Travel
does not warrant that the Site is free from computer viruses or other properties
that may cause loss or damage.
Information on the Site
Skylord Travel
offers all of the general information on the Site for purposes of guidance only.
Please note that
Skylord Travel
may at any time change any aspect of the Site or its content, including the availability
of any suppliers, features, information, database or content. You need to check
with the relevant Travel Supplier, destination, embassy, or tourist office to confirm
the guidance is up to date. In particular, with respect to passports, visas, and
vaccination requirements,
Skylord Travel
does not guarantee that the information is always up to date and it is your responsibility
to ensure that you understand and comply with all relevant passport, visa, and vaccination
requirements.
Skylord Travel
does not guarantee that information on the Site (including without limitation prices,
descriptions or dates) is free from errors or omissions but we will use all reasonable
endeavors to correct any errors or omissions as soon as practicable once they have
been brought to our attention. By way of example, the majority of hotel and other
accommodation descriptions are fed directly to our Site by the Travel Supplier.
User Obligations
You agree to be bound by the following obligations, including without limitation:
- You accept financial responsibility for all transactions made under your name or
account.
- You must be 18 years of age or over and have legal capacity.
- You warrant
that all information you provide about yourself or members of your household shall
be true and accurate.
- The transmission of threatening, defamatory, pornographic,
political, or racist material or any material that is otherwise unlawful is expressly
prohibited.
- The Site and any content may not be modified, copied, transmitted,
distributed, sold, displayed, licensed or reproduced in any way by you, except that
one copy of the information contained within the Site may be made for personal,
non-commercial use.
Denial of Access
Skylord Travel
reserves the right to deny access to the Site at any time without notice.
Links to Third Party Web Sites
The Site may contain hyper links to external web sites owned and operated by third
parties.
Skylord Travel
has no control over or association with such third party sites and no responsibility
in relation to the accuracy, completeness and quality of the information contained
within them. Any and all contents on these external web sites do not reflect products,
services or information provided by
Skylord Travel. You should direct
any concerns regarding any external link to the site administrator or webmaster
of such site.
Currency Converter
Currency rates quoted in the Site are derived from a number of sources and may not
in all cases be updated daily. You may wish to verify actual rates on the date of
booking. In addition, where hotels are payable on check-out, the exchange rate may
have changed since the time of booking.
Copyright and Trademarks
The copyright and all proprietary rights in the Site and all content are reserved
by
Skylord Travel. The material contained
within the Site is the property of
Skylord Travel
or its affiliates unless identified as belonging to third parties. The name
Skylord Travel
and any other marks, logos and graphics of
Skylord Travel
displayed on the Site are registered trademarks of
Skylord Travel
or its affiliates. Other company and product or service names displayed on the Site
may be the trademarks of their respective owners.
You are not granted any right or license to use any trademarks.
Privacy Policy
The terms of the
Skylord Travel
Privacy Policy are incorporated into these Terms and Conditions. You agree to the
use of personal information by
Skylord Travel
and its affiliates or third party suppliers in accordance with the terms of and
for the purposes set forth in the
Skylord Travel
Privacy Policy.
Security Policy
Skylord Travel
uses secure technology in order to safeguard personal information and financial
transactions.
Skylord Travel
complies with the procedures and security standards as further set out in the
Skylord Travel
Security Policy.
ATOL
The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we
act as agents for licensed tour operators; the relevant ATOL number is displayed
with each holiday shown. The flight bookings we make are also ATOL Protected, except
when tickets for scheduled flights are sent to you within 24 hours of payment being
accepted, or where your payment is made direct to airlines. ATOL Protection extends
primarily to customers who book and pay in the United Kingdom. If your booking is
ATOL protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk if you want to know more.
Changes to Terms and Conditions
Skylord Travel
reserves the right to change or update the Terms and Conditions relating to use
of the Site from time to time without prior notice to Users. The current version
of the Terms and Conditions will be displayed within the Site from the date on which
any changes come into effect. Continued use of the Site following any changes to
the Terms and Conditions shall constitute your acceptance of such changes.
Governing Law
This User Agreement is between you and
Skylord Travel
and is governed by the laws of England and Wales.
The Site is offered to you by
Skylord Travel, whose registered office
is at 208 Field End Road. Eastcote. Middlesex. HA5 1RD., Great Britain. Please note
that this is also the address you should use for all correspondence regarding customer
service.
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With
you get a travel company that can take care of all your travel needs. We have been
established for over 25 years and supply
low cost flights to over 500 travel agents in the United Kingdom. With
you can either book a flight or book a combined flight and hotel.
If you can not find what you are looking for, you can always call us on
and we will be happy to help you find your perfect travel solution.
We deal with hundreds of airlines, thousands of lost cost and luxury hotels and
can tailor make your dream holiday.
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Our payment
page is secured by Verisign.
So your payment details are secure when
booking with
.
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